Chapter 12

Preventing Emailing and Texting Anger

“Speak when you are angry and you will make the best speech you will ever regret.”
-- Ambrose Bierce

 Today technological advances allow us to communicate with methods other than speech. Our thoughts and frame of mind influence how we respond, so whether we are speaking, emailing or texting, it is best to do so thoughtfully and calmly so that our human values remain intact.

If you receive an email or text message that makes you angry, refuse to immediately reply. Give yourself a chance to calm down. Use the 18 Second Relaxing Technique in Chapter 7 – Quick and Easy Relaxation Techniques. Only when you feel composed, think about how you will reply. When considering your reply, bear in mind that texts and emails do not have tones in the way that voices do. Therefore your interpretation of the message might not be in line with the way it was intended. If there is something in the message that you don’t fully understand, ask the sender for clarification to take care of any misunderstanding. Unless you are having a humorous exchange with someone who is more than just an acquaintance, email and text messages are not the best ways to use sarcasm or humor. They could be taken up in a way that you never intended, possibly causing a…